faq

We accept all major credit/debit cards or cash on the day of your appointment. We do not accept cheques.

It depends on your insurer. We are happy to fill in any forms you need to claim our fees, but we do not take payments from insurance companies. You must check with your insurer that they will cover your treatment by the practitioner you are seeing, as sometimes they will cover a doctor but not a nurse.

No. Occasionally some people may experience periods of mild discomfort or dizziness.

Yes. Microsuction is the safest method of ear wax removal for people who have had grommets, tympanoplasty (eardrum repair) and mastoidectomy. We also treat patients with narrow ear canals, exostoses or otitis externa (swimmer's ear).

Usually no more than 20 minutes.

Yes. Our home visit service is available 24 hours a day 7 days a week.

No. However, the use of olive oil drops a few days prior to your appointment can help by softening the ear wax.

The short answer is yes. Ear wax plays a very important part in protecting your ears; it is a substance that is secreted inside the ear canal and has cleansing, lubricating and antibacterial properties. This is why we only remove ear wax when it blocks the ear canal and causes symptoms.

Yes.

Yes. We’ll be able to clear the infected debris using microsuction. Our doctors will then prescribe the appropriate antibiotic drops and can offer you a follow-up appointment if required.

No. We are able to provide medical advice and facilitate treatment as we are a team of ENT doctors. We also accept GP referrals.

Yes. You can request your preferred member of staff at the time of your booking.

Unfortunately not at the moment. However we do offer mobile visits 24 hours a day across London.

Auris Ear Care is committed to providing a high-quality independent healthcare service. We recognise that there may be occasions when a patient may wish to complain about some aspect of the service. If you feel you wish to discuss an issue, or indeed make a complaint, we would kindly ask that you bring this to the attention of a member of staff as soon as possible. This complaints procedure ensures that your complaint will be dealt with as quickly as possible. 

Verbal Complaints

If you wish to speak to someone about the Auris Ear Care service, please speak to a member of staff as soon as possible, preferably before your appointment is completed. One of the doctors will make every effort to resolve your complaint as quickly as possible. If your concerns are not resolved to your satisfaction, you will be advised on the process to make a formal written complaint. 

Written Complaints

All written complaints should be addressed to Dr Misha Verkerk, Clinical Director and either posted to Auris Ear Care, 10 Harley Street, London W1G 9PF or emailed to: complaints@aurisearcare.co.uk . Please describe as fully as you can the nature of your complaint stating: 

• what you are unhappy about
• when the incident took place, and
• who was present at the time

Your complaint will be acknowledged within 3 working days. We will carry out a full investigation of the nature of your complaint and will offer to meet with you in order to discuss and resolve the issue/s. You will receive a full written response within 20 working days of the complaint being received. If a full response cannot be given within 20 working days, we will write to you to explain the reason for the delay. You will receive a full written response within 5 days of a conclusion being reached.

If you remain unhappy after you have received a response to your complaint, we will provide you with details of how to appeal.