faq
Our FAQ page is here to provide answers to any important questions about our ear care services.
We accept all major credit/debit cards. We do not accept cash or cheques.
An itemised receipt will be emailed to you after payment.
Usually no more than 30 minutes.
No. However, the use of olive oil drops a few days prior to your appointment can help by softening the ear wax.
If you are being seen at home, we will require access to a 240V mains plug socket and 2 chairs or a sofa.
We’d love to hear from you.
Email us at feedback@aurisearcare.co.uk
Or, you can leave anonymous feedback with our regulator, Care Quality Commission (CQC), by visiting https://www.cqc.org.uk/give-feedback-on-care
Your feedback is highly appreciated and will help to improve our service.
If you have a complaint about the service you’ve received from Auris Ear Care, please let us know by completing the form on the link below:
https://www.aurisearcare.co.uk/complaints/
If you remain unhappy after you have received a response to your complaint, please contact our independent adjudicator ISCAS.
A copy of our subscription to ISCAS can be found here.
