faq
Our FAQ page is here to provide answers to any important questions about our ear care services.
We accept all major credit/debit cards or cash on the day of your appointment. We do not accept cheques.
If you cancel on the day of your appointment you will be charged a rebooking fee of £50 should you choose to reschedule your appointment.
It depends on your insurer. We are happy to fill in any forms you need to claim our fees, but we do not take payments from insurance companies. You must check with your insurer that they will cover your treatment by the practitioner you are seeing, as sometimes they will cover a doctor but not a nurse.
No. Occasionally some people may experience periods of mild discomfort or dizziness.
Yes. Microsuction is the safest method of ear wax removal for people who have had grommets, tympanoplasty (eardrum repair) and mastoidectomy. We also treat patients with narrow ear canals, exostoses or otitis externa (swimmer's ear).
Usually no more than 20 minutes.
Yes. Our home visit service is available 24 hours a day 7 days a week across London and the Home Counties.
No. However, the use of olive oil drops a few days prior to your appointment can help by softening the ear wax. If you are being seen at home, we will require access to a 240V mains plug socket and 2 chairs or a sofa.
The short answer is yes. Ear wax plays a very important part in protecting your ears; it is a substance that is secreted inside the ear canal and has cleansing, lubricating and antibacterial properties. This is why we only remove ear wax when it blocks the ear canal and causes symptoms.
Yes.
Yes. We’ll be able to clear the infected debris using microsuction. Our doctors will then prescribe the appropriate antibiotic drops and can offer you a follow-up appointment if required.
No. We are able to provide medical advice and facilitate treatment as we are a team of ENT doctors. We also accept GP referrals.
Yes. You can request your preferred member of staff at the time of your booking.
Yes
Yes. We provide language access in more than 240 languages through spoken interpretation and written translation. There are no additional fees for this service.
We’d love to hear from you.
Email us at feedback@aurisearcare.co.uk
Or, you can leave anonymous feedback with our regulator, Care Quality Commission (CQC), by visiting https://www.cqc.org.uk/give-feedback-on-care
Your feedback is highly appreciated and will help to improve our service.
If you have a complaint about the service you’ve received from Auris Ear Care, please let us know by completing the form on the link below:
https://www.aurisearcare.co.uk/complaints/
If you remain unhappy after you have received a response to your complaint, please contact our independent adjudicator ISCAS.
A copy of our subscription to ISCAS can be found here.