Question 1

What specific ear care services does Auris Ear Care provide and which conditions can they treat?

Accepted Answer

Auris Ear Care provides professional ear wax removal in London using microsuction, helping to relieve blocked ears, reduced hearing caused by wax, and discomfort linked to impacted earwax.

Question 2

How does Auris Ear Care’s microsuction procedure work and how long does an appointment usually take?

Accepted Answer

Microsuction is a dry ear wax removal method that uses gentle suction under direct visual guidance. Most London appointments take around 20–30 minutes, depending on wax build-up and ear health.

Question 3

Which areas of London and the Home Counties does Auris Ear Care cover for home visits?

Accepted Answer

Auris Ear Care offers home visits across Greater London, covering Central, North, South, East and West London, with additional coverage available in selected Home Counties depending on clinician availability.

Question 4

What qualifications and experience do Auris Ear Care clinicians have, and are they all ENT doctors?

Accepted Answer

Auris Ear Care clinicians are trained healthcare professionals with specialist ear care training and experience in microsuction. They are not necessarily all ENT consultants, and suitability is assessed before treatment.

Question 5

How does Auris Ear Care ensure patient safety during ear microsuction and other procedures?

Accepted Answer

For London appointments, patient safety is supported through an ear health assessment, contraindication checks, use of appropriate medical equipment, and infection control procedures, with clear aftercare advice provided.

Question 6

Is Auris Ear Care inspected or regulated by the Care Quality Commission (CQC), and what does that mean for patients?

Accepted Answer

If CQC regulation applies to the service being provided, it helps patients understand that standards of safety and quality are assessed against recognised healthcare requirements. Please contact Auris Ear Care for the latest regulatory details for London services.

Question 7

What are Auris Ear Care’s consultation and treatment prices, and are there any additional call-out fees?

Accepted Answer

Pricing for London consultations and ear wax removal is confirmed at the time of booking, and any call-out or out-of-hours charges are explained in advance so you know the total cost before the visit.

Question 8

How quickly can Auris Ear Care attend an urgent home visit, and is the 24/7 service genuinely round the clock?

Accepted Answer

Auris Ear Care aims to offer rapid-response appointments across London, including same-day and out-of-hours options when available. Availability can vary, so urgent requests are handled on a best-available basis.

Question 9

Does Auris Ear Care accept private health insurance or is it strictly self-pay?

Accepted Answer

Most London appointments are self-pay, but Auris Ear Care can provide an invoice or receipt that you may be able to use to claim via your private health insurer, depending on your policy.

Question 10

Who founded Auris Ear Care, and what is the company’s mission or ethos?

Accepted Answer

Auris Ear Care’s ethos is focused on improving access to safe, professional ear care in London through convenient appointments, clear communication, and patient-first treatment.

Question 11

What do patient reviews and testimonials say about Auris Ear Care’s service quality and bedside manner?

Accepted Answer

Patients commonly mention convenient London home visits, clear explanations, and a calm, professional approach designed to keep the experience comfortable and reassuring.

Question 12

Is Auris Ear Care involved in any charitable or community initiatives, and if so, which organisations do they support?

Accepted Answer

Auris Ear Care may support community-focused initiatives from time to time, including helping vulnerable or housebound patients access ear care in London. Please contact the team for current initiatives and partners.

Question 13

What happens if Auris Ear Care visits but there is no wax to remove—do I still pay?

Accepted Answer

If a London visit confirms there is no removable wax, an assessment or call-out fee may still apply because the appointment includes professional examination, time, and travel. This is explained during booking.

Question 14

Does Auris Ear Care charge extra for late-night or emergency appointments?

Accepted Answer

Late-night, weekend, or urgent London appointments may have an additional fee, which is always confirmed before you book so there are no surprises.

Question 15

What is Auris Ear Care’s cancellation policy and are there any late-cancellation fees?

Accepted Answer

Cancellations for London home visits usually require a minimum notice period, and late cancellations may incur a fee to cover reserved clinician time. The policy is provided at the time of booking.

Question 16

Can Auris Ear Care provide an invoice or receipt suitable for claiming through private insurance?

Accepted Answer

Yes. London patients can request a detailed invoice or receipt that may be submitted to a private insurer, subject to the insurer’s requirements and your policy terms.

Question 17

How does Auris Ear Care’s home service compare with going to an NHS clinic or high-street ear wax removal provider?

Accepted Answer

Auris Ear Care offers convenient at-home appointments across London, which can reduce travel and waiting-room time compared with clinic-based options. The best option depends on your symptoms, history, and availability.

Question 18

Why might someone choose microsuction with Auris Ear Care instead of traditional ear syringing?

Accepted Answer

Many London patients choose microsuction because it is a dry method that avoids flushing the ear with water, and it is commonly used where syringing is not appropriate or preferred.

Question 19

How soon after treatment with Auris Ear Care should hearing and blocked-ear symptoms improve?

Accepted Answer

If wax is successfully removed, improvement is often immediate for London patients, though some people may notice gradual settling if the ear canal is irritated or sensitive.

Question 20

How do I book an appointment with Auris Ear Care, and how far in advance should I book?

Accepted Answer

London appointments can be booked directly with Auris Ear Care, and booking ahead is recommended, although short-notice or same-day availability may be possible depending on scheduling.

Question 21

How long does an Auris Ear Care home visit usually last?

Accepted Answer

A typical London home visit lasts around 30 minutes, including assessment, treatment (if suitable), and aftercare guidance.

Question 22

Do I need a GP referral to use Auris Ear Care or can I self-refer?

Accepted Answer

No GP referral is required and London patients can self-refer directly. If you have severe pain, discharge, or sudden hearing loss, medical advice may be needed before treatment.

Question 23

What should I do if Auris Ear Care has no available slots on the day I need?

Accepted Answer

If same-day London appointments are unavailable, book the next available slot and ask about cancellations or urgent options. If symptoms are severe or worsening, seek medical advice promptly.

Question 24

Will ear microsuction with Auris Ear Care be painful or just uncomfortable?

Accepted Answer

Microsuction is usually not painful, but some London patients may experience brief discomfort, noise, or sensitivity during the procedure. The clinician can pause or adjust at any time.

Question 25

Do I need to use ear drops before my appointment with Auris Ear Care, and for how many days?

Accepted Answer

Many London patients are advised to use olive oil or suitable ear drops for a few days before treatment to soften wax, unless contraindicated. Your booking advice will confirm what to do for your situation.

Question 26

Can both ears be treated in a single visit, and is there an extra charge?

Accepted Answer

Yes, both ears can often be treated in one London visit if clinically appropriate. Any difference in price for one ear versus both ears is confirmed before the appointment.

Question 27

What aftercare steps does Auris Ear Care recommend once the wax has been removed?

Accepted Answer

After London treatment, patients are typically advised to avoid cotton buds, keep ears dry for a short period if recommended, and follow any personalised aftercare guidance given by the clinician.

Question 28

Is microsuction suitable for children or elderly patients using Auris Ear Care?

Accepted Answer

Microsuction can be suitable for both children and elderly London patients, subject to an individual assessment, medical history, and the patient’s ability to tolerate the procedure safely.

Question 29

Are there any people who should avoid ear microsuction, such as those with perforated eardrums or recent ear surgery?

Accepted Answer

Some conditions may make microsuction unsuitable, including certain ear infections, recent ear surgery, or known eardrum problems. London patients are assessed first and will be advised on the safest next steps.

Question 30

What are the possible side effects or risks of ear microsuction carried out by Auris Ear Care?

Accepted Answer

Possible temporary effects include mild dizziness, noise sensitivity, or minor ear canal irritation. London clinicians reduce risks by assessing suitability and using appropriate technique and equipment.

Question 31

How often is it safe to have ear wax removed by Auris Ear Care?

Accepted Answer

There is no single schedule that fits everyone, but many London patients only need wax removal occasionally, such as every 6–12 months if they are prone to build-up. Your clinician can advise based on your history.

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